Save Job Back to Search Job Description Summary Similar JobsWork for a global medical device manufacturerJoin a company making a real difference with excellent benefitsAbout Our ClientThe company is a leading medical device manufacturer with multiple locations across the world, and an office HQ in Beverly, MA. They make a real difference in their field, and they're currently rapidly growing their IT division. They have fantastic benefits and offer candidates an excellent long-term career opportunity!Job DescriptionThe IT Customer Support Engineer's responsibilities will include:Be a go-to IT support & troubleshooting specialistWork in an in-house support team and provide in-house customer support for the organizations portfolioBeing highly collaborative and communicative and handle complex technical issues by working closely with other members of the support team.Utilize the organizations CRM system (Salesforce) to ensure all data is accurateTrain clients and customersBe willing to go the extra mile for the organizationMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The Successful ApplicantThe IT Customer Support Engineer will have the following experience:Bachelors Degree3+ years IT Support experienceAdvanced understanding of Microsoft based PC's (Hardware & Software).Medical Device industry experience (or similar highly regulated industry experience) is preferredExperience working in an ISO 13485 regulated companyExcellent communication both written and verbal is a mustWhat's on OfferIncluded in the compensation package:Base salary ranging from $90k-$105kHybrid work schedule (4 days on-site in Beverly, MA)Full Benefits (Medical, Dental, PTO, Matching 401k)Excellent growth opportunityContactJoshua KerslakeQuote job refJN-052025-6732504Job summarySectorInformation TechnologySub SectorIT SupportIndustryTechnology & TelecomsLocationBeverlyContract TypePermanentConsultant nameJoshua KerslakeJob ReferenceJN-052025-6732504
