Help Desk Technician

• Provide first-level contact and problem resolution for all users with hardware, software and applications problems.
• Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
• Document resolution and follow-up steps in a timely manner.
• Escalate complex issue to the IT Support Specialist or IT Manager.
• Maintain a high degree of customer service for all support queries.
• Install, configure and troubleshoot hardware and software systems.
• Perform regular system checks and maintenance tasks.
• Contribute to team effort by accomplishing related results as needed.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.