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Field Service Engineer- Photonics- Rochester, NY

Rochester, New York Permanent USD55,000 - USD75,000 per year View Job Description
The Field Service Engineer will oversee the field service, installation, and repair of laser systems, ensuring technical excellence and customer satisfaction across various sites. They will apply their expertise in optics and lasers while collaborating with multidisciplinary teams and supporting both internal and external troubleshooting efforts.
  • Performance based bonus
  • Opportunity to travel

About Our Client

My client is a leading provider of advanced laser systems used in research, industrial, and emerging technology applications. Their products support a wide range of fields, including quantum technologies, spectroscopy, and biomedical imaging, with a global customer base spanning academia and industry.

With European headquarters and a growing U.S. presence, the company offers a technically focused environment where engineers work closely with international teams. The culture values hands-on problem solving, collaboration, and continuous learning, making it a great fit for those passionate about optics and laser technology.

Job Description

The Field Service Engineer 9Photonics) will be responsible for:



  • Perform field service, maintenance, and troubleshooting of laser systems at customer sites.


  • Install and align new continuous-wave and ultrafast laser systems.


  • Conduct in-house service, diagnostics, and repairs of laser equipment.


  • Provide technical support and application guidance to customers and internal teams.


  • Collaborate with multidisciplinary teams to resolve complex technical issues.


  • Travel regularly to customer locations across North America and occasionally to Europe for training.


  • Interpret and work with optical, electrical, and mechanical system designs.


  • Use standard lab equipment such as multimeters, oscilloscopes, and signal generators.


  • Maintain clear communication with customers to ensure service satisfaction.


  • Remain calm and professional in high-pressure or time-sensitive situations.


  • Support continuous improvement in service procedures and documentation.


  • Lift and transport equipment up to 50 pounds as part of system handling and setup.

If interested, please apply through the link below. Qualified applicants will be contacted within 48 hours. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

The sucessful candidate will have:



  • Hands-on experience working with continuous-wave (cw) and/or ultrafast laser systems.


  • Practical knowledge of optical alignment and system installation.


  • Strong understanding of optical principles and laser system design.


  • Familiarity with standard lab tools such as oscilloscopes, multimeters, and signal generators.


  • Background in physics, electrical engineering, chemistry, or a related technical field.


  • Experience troubleshooting complex optical and electronic systems.


  • Ability to work effectively in multidisciplinary technical teams.


  • Strong communication and interpersonal skills for customer-facing support.


  • Comfortable working in high-pressure, field-based environments.


  • Ability to travel regularly and occasionally internationally for training.


  • Must be able to lift and handle equipment up to 50 pounds.


  • Must have unrestricted work authorization in the United States.

What's on Offer



  • Opportunity to work with cutting-edge laser and photonics technology in real-world applications.
  • Performance based bonus
  • Opportunity to travel


  • Collaborative, technically driven environment with access to international expertise and training.


  • Regular travel to diverse customer locations, offering variety and hands-on experience.


  • Direct engagement with leading research institutions and high-tech industries.


  • Professional development through exposure to advanced optical systems and troubleshooting.


  • Supportive team culture that values autonomy, initiative, and technical curiosity.


  • Competitive compensation and benefits package.


  • Long-term growth potential within a stable and globally respected organization.
Contact
Erica Carney
Quote job ref
JN-052025-6748230

Job summary

Sector
Engineering & Manufacturing
Sub Sector
Maintenance, Reliability
Industry
Industrial / Manufacturing
Location
Rochester
Contract Type
Permanent
Consultant name
Erica Carney
Job Reference
JN-052025-6748230
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